At AREA studio we ask that you arrive at least 5 minutes early to your scheduled appointment. We understand that this is not always possible and would very much appreciate a call ahead on (03) 9329 1092 if you are running late for your appointment.
If you are more than 15 minutes late to your appointment, we will do everything we can to accommodate you, however, we may have to cancel or reschedule your appointment as this will not allow us adequate time to give you the full service and experience we strive to offer each client and it negatively impacts the next clients service. If you are repeatedly late for your appointments, the cancellation/no show policies below will apply.
Appointment cancellations and rescheduling;
At AREA studio we have implemented an easy and convenient online booking system that allows you to make appointments on the go. If you wish to make any changes to your appointment through the online booking system, or alternatively via phone (03) 9329 1092, we request that you be courteous and respectful and do so at least 24 hours prior to the scheduled time.
Please understand that by not giving adequate notice to any appointment changes or cancellations, we miss the opportunity to fill that appointment time, and clients trying to book in services or clients on our waiting list will miss the opportunity to receive services. Our appointments are confirmed via email 24 hours in advance because we know how easy it is to forget an appointment you booked weeks ago. To best utilize our stylists and clients time we need at least 24 hours notice for cancellations or changes to your appointment time. This is a courtesy to both your stylist and other clients that are trying to schedule an appointment with us. If you fail to provide adequate notice you will be obliged to pay 50% of the reserved service amount at your next appointment. Appointments that are made within a 24 hour period that you need to cancel or reschedule must be changed within 4 hours of making the appointment otherwise you will be obliged to pay 50% of the reserved service amount at your next appointment. If you repeatedly cancel or change appointments without providing adequate notice you may be denied service altogether.
If you fail to show up to your scheduled appointment without contacting your stylist and informing us as to why you are not able to make it to your appointment, you will be obliged to cover the full cost of your reserved service amount at your next appointment. If you repeatedly do not show up to appointments without contacting us you may be denied service altogether.
Deposit Policy for Multiple Bookings;
If you wish to make multiple bookings for 3 or more people you will be required to pay a 50% deposit of the total reserved service amount in advance of the booking. This will not be refunded if less than 24 hours notice of any cancellation or changes to the bookings are made. This also applies to any changes to the services you are booked in for on the day i.e. you are booked in for a haircut and beard trim and you change your mind and don’t want both services.